Legal

Retbaji Terms and Conditions

These terms govern your use of the Retbaji platform — your account, your gameplay, your deposits and withdrawals, and your rights as a player. Please read them carefully before you register or place any bets on Retbaji.

Last updated: 1 January 2025

Important: By creating an account on Retbaji or using any part of the Retbaji platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, you must not use Retbaji.

01 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Retbaji ("the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the Retbaji platform — including its games, payment systems, promotional features, and support services — you confirm that you have read these Terms in full and that you agree to be bound by them.

These Terms apply to all players on Retbaji regardless of how they access the platform — whether through a desktop browser, a mobile browser, or any application associated with Retbaji. If you are using Retbaji on behalf of another person, you confirm that you have the authority to bind that person to these Terms and that you accept personal responsibility for ensuring compliance.

Retbaji reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of Retbaji after any update constitutes acceptance of the revised Terms. Players are encouraged to review this page periodically.

02 Eligibility

To register and use Retbaji, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

  • You must be at least 18 years of age. Retbaji does not permit players under the age of 18 to register or participate in any game on the platform under any circumstances.
  • You must be legally permitted to participate in online gaming under the laws applicable to you in your jurisdiction. It is your responsibility to determine whether online gaming is lawful where you are located.
  • You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
  • You must not be acting on behalf of another person for the purpose of circumventing these eligibility requirements.
  • You must not be a current employee, contractor, or close family member of an employee or contractor of Retbaji or any of its affiliated companies.

Age Verification: Retbaji takes the 18+ requirement seriously. We reserve the right to request age verification documents from any player at any time. Accounts found to belong to players under 18 will be closed immediately and any funds held will be handled in accordance with applicable regulations.

03 Account Registration

Each player may hold only one account on Retbaji. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the suspension of all associated accounts.

When registering on Retbaji, you must provide accurate, complete, and current information. This includes your full name, date of birth, email address, and any other information requested during the registration process. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

Account Security

You are solely responsible for maintaining the confidentiality of your Retbaji account credentials, including your username and password. Retbaji will never ask you for your password via email, chat, or any other channel. If you believe your account has been accessed without your authorisation, you must contact Retbaji support immediately at [email protected].

Any activity that occurs on your Retbaji account — including bets placed, deposits made, and withdrawals requested — is your responsibility unless you have reported unauthorised access to Retbaji in advance of that activity occurring.

04 Deposits and Withdrawals

Retbaji supports a range of payment methods suited to players in Bangladesh. All deposits are processed in the currency supported by your chosen payment method. Retbaji does not charge fees on standard deposits, though your payment provider may apply their own charges.

Deposits

  • Deposits are credited to your Retbaji account balance as soon as they are confirmed by the payment provider.
  • Minimum and maximum deposit amounts vary by payment method and are displayed at the time of deposit.
  • Retbaji reserves the right to request verification of the payment method used before processing a deposit.
  • Deposits made using payment methods that do not belong to the registered account holder will be reversed and the account may be suspended.

Withdrawals

  • Withdrawals on Retbaji are processed to the same payment method used for the most recent deposit wherever possible.
  • Retbaji aims to process all standard withdrawal requests promptly. Processing times may vary depending on the payment method selected.
  • Retbaji reserves the right to carry out identity and payment verification checks before processing any withdrawal. Players may be asked to provide supporting documentation.
  • Withdrawals will not be processed to third-party accounts. The name on the withdrawal destination must match the name on the Retbaji account.
  • Retbaji reserves the right to withhold withdrawals pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms.

Note: Any funds in your Retbaji account that have not been used within 12 consecutive months of inactivity may be subject to an inactivity fee as described in the account management section of the FAQ. Players will be notified before any fee is applied.

05 Gameplay Rules

All games available on Retbaji — including Darts, Lucky Dragons, Table Tennis, Monster Plinko, Pirate Fishing, Treasure Boat Fishing, and Bingo Adventure — are governed by individual game rules in addition to these Terms. In the event of a conflict between a game's specific rules and these Terms, these Terms take precedence unless the game rules explicitly state otherwise.

All game outcomes on Retbaji are determined by a certified random number generator (RNG). The RNG used by Retbaji has been independently tested and certified to ensure that all outcomes are genuinely random and that no player, employee, or third party can influence or predict the result of any game.

Bet Acceptance

Retbaji reserves the right to void any bet or game round that was placed or participated in as a result of a technical error, a software malfunction, or a display error that resulted in incorrect odds or payouts being shown. In such cases, the affected bet amount will be returned to the player's Retbaji account balance.

Disconnections

If a player is disconnected from Retbaji during an active game round, the round will continue to completion according to the game's standard rules. Retbaji is not responsible for losses incurred as a result of disconnection caused by the player's internet connection, device, or browser.

06 Bonuses and Promotions

Retbaji offers bonuses and promotions to players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. These general provisions apply to all bonuses unless the specific bonus terms state otherwise.

  • Bonuses are credited to your Retbaji account in accordance with the terms of the specific promotion and may be subject to wagering requirements before they can be withdrawn.
  • Wagering requirements must be met within the timeframe specified in the bonus terms. Bonuses that are not used within the specified period will expire and be removed from your account balance.
  • Retbaji reserves the right to withdraw any bonus from a player's account if there is evidence that the bonus was obtained through fraudulent means, multiple accounts, or any form of bonus abuse.
  • Players may not hold more than one active welcome bonus at any time. Attempting to claim the same promotion more than once is considered bonus abuse and may result in account suspension.
  • Retbaji reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that any bonus already credited to a player's account will be honoured under the terms in place at the time of crediting.

07 Responsible Gaming

Retbaji is committed to promoting responsible gaming across its entire platform. We believe that gaming should be an enjoyable activity and we take seriously our responsibility to help players who may be experiencing difficulties related to their gaming behaviour.

Retbaji provides the following responsible gaming tools to all registered players, accessible directly from the account dashboard:

  • Daily, weekly, and monthly deposit limits that you can set and adjust at any time.
  • Session time reminders that notify you when you have been playing for a specified period.
  • Cooling-off periods that temporarily restrict access to your account for a period of your choosing.
  • Self-exclusion, which permanently closes your account and prevents re-registration for a minimum period.

For full details of Retbaji's responsible gaming tools and support resources, please visit the Responsible Gaming page. If you are concerned about your gaming behaviour or that of someone you know, we encourage you to use these tools or contact our support team.

08 Prohibited Conduct

The following conduct is strictly prohibited on Retbaji. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where applicable:

  • Using any software, script, bot, or automated tool to interact with Retbaji games or systems in a way that is not available to standard players.
  • Exploiting any bug, error, or vulnerability in the Retbaji platform to gain an unfair advantage. Any such vulnerability must be reported to Retbaji support immediately.
  • Colluding with other players to manipulate game outcomes, particularly in multiplayer games such as Pirate Fishing, Treasure Boat Fishing, and Bingo Adventure.
  • Using Retbaji for any form of money laundering, fraud, or other financial crime.
  • Providing false identity information during registration or verification.
  • Attempting to access another player's account without authorisation.
  • Engaging in abusive, threatening, or harassing behaviour toward Retbaji staff or other players.
  • Creating multiple accounts for any purpose, including to claim bonuses more than once.

Zero Tolerance: Retbaji operates a zero-tolerance policy toward fraud, collusion, and money laundering. Any account found to be involved in such activity will be closed immediately and all funds held pending investigation may be frozen.

09 Intellectual Property

All content on the Retbaji platform — including but not limited to game designs, graphics, logos, text, software, audio, and the overall look and feel of the platform — is the intellectual property of Retbaji or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Retbaji platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, modify, or create derivative works from any content on Retbaji without prior written permission from Retbaji.

The Retbaji name, logo, and all associated branding are trademarks of Retbaji. You may not use these trademarks in any way without prior written consent from Retbaji.

10 Limitation of Liability

Retbaji provides its platform on an "as is" and "as available" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors or technical issues.

To the maximum extent permitted by applicable law, Retbaji's total liability to any player in connection with their use of the platform — whether arising from contract, tort, or any other legal theory — shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Retbaji is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of opportunity, even if Retbaji has been advised of the possibility of such losses.

11 Account Suspension and Closure

Retbaji reserves the right to suspend, restrict, or close any player account at any time and without prior notice if we have reasonable grounds to believe that:

  • The player has breached any provision of these Terms.
  • The player has provided false or misleading information during registration or verification.
  • The account is being used for fraudulent, illegal, or abusive purposes.
  • The player has engaged in prohibited conduct as described in Section 08.
  • Retbaji is required to do so by a regulatory authority or court order.

Where an account is closed due to a breach of these Terms, Retbaji reserves the right to withhold any balance in the account pending investigation. If the investigation concludes that no breach occurred, the balance will be returned to the player via their registered payment method.

Players who wish to close their own account voluntarily may do so by contacting Retbaji support at [email protected]. Any remaining balance at the time of voluntary closure will be processed for withdrawal to the player's registered payment method, subject to standard verification requirements.

12 Privacy

Retbaji collects and processes personal data in accordance with its Privacy Policy. By using Retbaji, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy forms part of these Terms and should be read alongside them.

For full details of how Retbaji collects, uses, stores, and protects your personal data, please visit the Privacy Policy page.

13 Changes to These Terms

Retbaji may update these Terms and Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify players via email or an in-platform notification.

Your continued use of Retbaji after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using Retbaji and may request account closure by contacting our support team.

14 Contact Us

If you have any questions about these Terms and Conditions or about your rights and obligations as a Retbaji player, please contact us:

Response time: Retbaji's support team aims to respond to all email enquiries within 24 hours. For urgent account issues, the in-platform live chat is the fastest way to reach us.

A Platform Built on Clear Rules and Fair Play

These aren't just legal commitments — they reflect how Retbaji actually operates every day for every player in Bangladesh.

Transparent Rules

Every rule on Retbaji is written in plain language and published openly. No hidden clauses, no terms buried in footnotes. What you read here is exactly how Retbaji operates.

Certified Fair Games

All Retbaji games use an independently certified RNG. Every outcome is genuinely random — no game on Retbaji can be manipulated by the platform, its staff, or any third party.

Secure Payments

Deposits and withdrawals on Retbaji are processed through verified payment channels. Your funds are held securely and withdrawals are processed without unnecessary delays.

One Account Per Player

Retbaji enforces a strict one-account policy to keep the platform fair for everyone. Every player gets the same access, the same odds, and the same treatment regardless of account age.

Responsible Gaming Tools

Deposit limits, session reminders, cooling-off periods, and self-exclusion are all built into every Retbaji account. These tools are there for you whenever you need them.

24/7 Support

If you have a question about these Terms or anything else on Retbaji, our support team is available around the clock via live chat or email at [email protected].

You've Read the Rules — Now Join Retbaji and Play with Confidence

Retbaji is built on fair rules, instant payouts, and genuine respect for its players. Create your free account today and see the difference for yourself.

18+ only. Please play responsibly. Visit Responsible Gaming for tools and support.