Retbaji Privacy Policy

01 Who We Are

Retbaji is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "Retbaji", "we", "us", or "our", it means the Retbaji platform and the team responsible for operating it. This Privacy Policy applies to all personal data collected through the Retbaji website, any associated mobile application, and any communication channels operated by Retbaji — including email and live chat support.

Retbaji acts as the data controller for the personal information you provide when you register, deposit, play, or contact us. This means Retbaji determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how Retbaji handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24/7 and will respond to privacy-related enquiries within 48 hours.

02 Data We Collect

Retbaji collects personal data in two broad categories: data you provide directly, and data we collect automatically when you use the platform. We collect only what is necessary for the purposes described in this policy.

Data You Provide Directly

Data Type	Examples	When Collected
Identity data	Full name, date of birth, username	Registration
Contact data	Email address, phone number	Registration, support
Verification data	Government-issued ID, proof of address	KYC verification
Financial data	Payment method details, transaction history	Deposits and withdrawals
Communications data	Support chat logs, email correspondence	When you contact us

Data Collected Automatically

Data Type	Examples	Purpose
Technical data	IP address, browser type, device type, OS	Security, fraud prevention
Usage data	Pages visited, games played, session duration	Platform improvement
Transaction data	Bet amounts, game results, deposit/withdrawal records	Account management, compliance
Cookie data	Session tokens, preference settings	Platform functionality

03 How We Collect Your Data

Retbaji collects your personal data through the following channels:

• Direct interactions — when you fill in the registration form, complete KYC verification, make a deposit or withdrawal, or contact our support team.
• Automated technologies — when you browse or use the Retbaji platform, our servers automatically log technical and usage data including your IP address, device information, and session activity.
• Payment providers — when you make a deposit or request a withdrawal, your payment provider shares transaction confirmation data with Retbaji to allow us to credit or debit your account correctly.
• Identity verification services — when you submit documents for KYC verification, Retbaji may use a third-party verification service to confirm the authenticity of those documents. That service shares only the verification result with Retbaji.
• Cookies and similar technologies — as described in Section 07 of this policy.

04 Why We Use Your Data

Retbaji uses your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below sets out the main purposes for which Retbaji processes personal data.

• Account creation and management — to register your Retbaji account, verify your identity, and manage your account settings and preferences.
• Payment processing — to process deposits and withdrawals securely and to maintain accurate records of all financial transactions on your account.
• Game delivery — to provide access to Retbaji games, record game results, and calculate and credit winnings to your account balance.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you contact the Retbaji support team.
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the Retbaji platform.
• Responsible gaming — to monitor gaming behaviour and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Legal and regulatory compliance — to comply with applicable laws, regulations, and requests from regulatory authorities or law enforcement agencies.
• Platform improvement — to analyse how players use Retbaji and to improve the platform's performance, design, and game offering.
• Marketing communications — to send you promotional offers and updates about Retbaji, but only where you have given your consent to receive such communications. You can opt out at any time.

05 Legal Basis for Processing

Retbaji processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing that is necessary to provide the services you have signed up for on Retbaji, including account management, game delivery, and payment processing.
• Legal obligation — processing that is required to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Legitimate interests — processing carried out for Retbaji's legitimate business interests, such as fraud prevention, platform security, and improving the player experience, provided those interests are not overridden by your rights and interests.
• Consent — processing based on your explicit consent, such as sending marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Data

Retbaji does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Service Providers

Retbaji works with carefully selected third-party service providers who process personal data on our behalf. These include payment processors, identity verification providers, fraud detection services, and cloud infrastructure providers. All service providers are contractually required to process your data only on Retbaji's instructions and to maintain appropriate security standards.

Regulatory and Legal Disclosures

Retbaji may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. This includes disclosures required under anti-money laundering regulations and responses to valid legal orders.

Business Transfers

In the event that Retbaji undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

07 Cookies and Tracking Technologies

Retbaji uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Retbaji uses the following types of cookies:

• Essential cookies — required for the Retbaji platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences, such as your language settings and display preferences, so you do not have to reset them each time you visit Retbaji.
• Analytics cookies — used to collect anonymised data about how players use the Retbaji platform, such as which pages are visited most frequently and how long players spend on each page. This data helps us improve the platform.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the Retbaji platform. Retbaji does not use third-party advertising cookies or tracking pixels for external advertising purposes.

08 Data Retention

Retbaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data — retained for the duration of your account and for a period of five years after account closure, in accordance with anti-money laundering and financial record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• KYC verification documents — retained for five years after the end of the business relationship, or longer if required by a regulatory authority.
• Support communications — retained for two years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Analytics data — retained in anonymised form for up to two years for platform improvement purposes.

When personal data is no longer required, Retbaji securely deletes or anonymises it in accordance with our internal data disposal procedures.

09 How We Protect Your Data

Retbaji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the Retbaji platform.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls that restrict access to personal data to authorised Retbaji staff only, on a need-to-know basis.
• Regular security assessments and penetration testing of the Retbaji platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert on suspicious activity in real time.

10 Your Privacy Rights

As a Retbaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

11 Children's Privacy

Retbaji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Retbaji platform under any circumstances.

If Retbaji becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Retbaji, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

Retbaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of Retbaji after any changes to this policy constitutes your acknowledgement of the updated version. If you have concerns about any changes, please contact us at [email protected] before continuing to use the platform.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Retbaji handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the in-platform chat widget
• FAQ: Visit our FAQ page for answers to common questions